Terms of Service

All services provided by Collaborative Systems Pty Ltd ("Collaborative Systems" or "Collaborative") may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any Australian federal, state or territory laws is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Collaborative Systems from any claims resulting from the use of service which damages the subscriber or any other party.

Prohibited are sites that promote any illegal activity or present content that may be damaging to Collaborative Systems' servers, or any other server on the Internet. Links to such materials are also prohibited.

Examples of unacceptable content or links
Pirated software
Hacker programs or archives
Warez sites


Traffic Usage
All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and bill $5.00 (Inc. GST) for each gig of traffic exceeded. This amount is not prorated, meaning that 1 mb - 1 gig will be treated and billed as the same.

We currently do not allow IRC or IRC bots to be operated on our servers.

Server Abuse
Any attempt to undermine or cause harm to a server or customer of Collaborative Systems is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.

Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.

All sub-networks, distributive hosting sites and dedicated servers of Collaborative Systems must adhere to the above policies, with the exception of system resources in respect to dedicated servers.

By the Account Activation Date of each month, Collaborative Systems shall either:

(1) debit the client's credit card (when such information has been provided by the client); or

(2) deliver, by e-mail or regular mail, a tax invoice in accordance with the applicable Service Fees for services rendered for the current month. When an tax invoice is delivered to the client, payment shall be remitted to Collaborative Systems by no later than the specified payment due date. Collaborative Systems shall be entitled to immediately terminate this agreement for client's failure to make timely payments. You will be provided with a tax invoice on a monthly, quarterly, six monthly or yearly basis depending on your billing duration preferences. All credit cards are billed automatically. It is the client's responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, may be suspended until payment is received.

Service Fees
Certain services carry a setup fee charged by Collaborative Systems to clients, which must be paid by clients in order to have use of these services. If a client terminates this agreement, the client shall be responsible for any and all outstanding fees owed to Collaborative Systems and agrees to pay any and all fees incurred by the client. Because the services are provided on a monthly, quarterly, six monthly or yearly basis, the client will be responsible for service fees incurred for each billing period, regardless of when the client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.

Money back guarantee & refund policy
We offer a 7 day money back guarantee for all new hosting accounts from the date of order. Refunds:  If client has retained the services for one year and has pre-paid Collaborative Systems for such services, refunds will be issued for any unused full month of the services, upon client's request. Therefore, if client's account is cancelled at any point during the one-year term, client will be entitled to a refund for the months remaining, after notice given by the 25th day of the preceding month.

Account Deactivations
Any account deactivated due to non-payment will require a reactivation fee of $20.00 prior to reactivation.

Cancellation Refunds
We do not refund partial monthly fees to any hosting accounts and require 30 days notice in writing for any hosting account cancellations.

Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.

Limitation of Liability
Collaborative Systems shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Collaborative Systems ' servers going off-line or being unavailable for any reason whatsoever. Furthermore, Collaborative Systems shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from Collaborative Systems of Collaborative Systems ' servers. All damages shall be limited to the immediate termination of service.

Violations of these Acceptable Use Policies should be referred us by this AUP contact formThis email address is being protected from spambots. You need JavaScript enabled to view it.." style="box-sizing: inherit; background: transparent; text-decoration: none; color: rgb(49, 128, 194); transition: all 0.2s ease 0s;">. All complaints will be investigated promptly. Failure to follow any of our term or condition will be grounds for immediate account deactivation.

Collaborative Systems cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by Collaborative Systems are resold. Thus, certain equipment, routing, software and programming used by Collaborative Systems are not directly owned or written by Collaborative Systems. Moreover, Collaborative Systems holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions may result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as Collaborative Systems sees fit.

Account Activation
By activating your account with Collaborative Systems, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.

NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.

Server Uptime Guarantee
Although Collaborative Systems has an excellent record for reliability; we do not offer an uptime guarantee. However, our network and servers are monitored continuously, and are rarely down except for scheduled maintenance and hardware and software upgrades.

Collaborative Systems reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.

Super Fast

Collaborative dedicated enterprise hosting servers are built on a state-of-the-art super fast load balancing and automatic fail-over network, including multiple Global Tier-1 Upstream internet connections.


Enterprise Hosting

Collaborative have the expertise, knowledge and hosting infrastructure to accommodate your small or large business hosting requirements. We offer a professional, reliable and cost effective hosting service.


Local Support

Collaborative have been providing expert, knowledgeable and prompt local support (based in Canberra) to our clients since 2003 with the support of our dedicated data centre level 3 technical specialists.


Collaborative are your local Canberra based experts for the development of Dynamic Websites including fast, secure and reliable Enterprise Grade Hosting Services.